About Us: The Heart of Moments Etched in Time
Welcome to Moments Etched in Time
We are Jodie and Jo, the founders of Moments Etched in Time. Our journey began with a laser-etched photo of our beloved golden retriever, Zac. This heartfelt project sparked a deep passion within us, inspiring us to create a business dedicated to celebrating life’s special moments.
As the creative mind, Jodie designs our beautiful personalised gifts, while Jo meticulously handles backend production and perfects our laser etching techniques. Together, we transform everyday items into meaningful, personalised gifts that matter.
Our Beginnings: From Heartache to Passion
In 2016, Jo ingeniously built a small diode laser from a DVD player, creating a heartfelt keepsake of our beloved golden retriever, Zac. This touching project sparked our passion, inspiring us to turn our love for personalisation into a family business. From that humble start, we've grown, now using advanced commercial engravers to perfect our craft and bring joy to our customers.
We chose laser etching for its intimate, nostalgic feel, reminiscent of a timeless black-and-white photo. Our technique highlights the natural beauty of materials like leatherette and stainless steel, adding a personal and enduring touch. The shimmer of our leatherette with gold and silver accents adds to the uniqueness of each gift we create, ensuring it is as special as the moments it commemorates.
Our Guiding Principles: What Matters Most
Our mission is to make personalised gifting effortless and impactful, transforming special moments and everyday gifts into cherished keepsakes. Our guiding principles are at the core of everything we do, ensuring that we remain true to our purpose. These values shape our approach to crafting meaningful keepsakes and reflect our commitment to our customers and their unique stories and relationships.
Empathy
Understanding your stories and the emotions behind each gift is important to us. We empathise deeply and treat every gift personalisation with respect and care. When you share your stories with us, expect nothing but compassion and attentive support in every communication.
Transparency
With open communication and transparent processes, you can trust us to keep you informed from design to delivery, ensuring a seamless and satisfying gifting experience. We're committed to straightforward communication and promptly resolving issues on the rare occasion they occur.
Inclusivity
Celebrating diversity across our product selection, gift design processes, and customer interactions, our gifts are crafted to reflect and celebrate your unique stories. We ensure every customer feels represented and valued, embracing inclusivity at every step.
Accessibility
Our platform's key priority is making gift personalisation easy and accessible for everyone. It features straightforward form field entries and real-time design previews. If you need help, we are readily available to ensure your experience is as simple and enjoyable as possible.
Gifts That Matter: Start Empowering Your Gift-Giving
We are committed to making personalised gifting effortless and impactful. Join our community by subscribing below to our newsletter and following us on Facebook and Instagram for updates on product launches, special offers, and engaging content that will help you gift adored keepsakes.
Visit our homepage for more details about how we help to empower your gift-giving.
xo Jodie & Jo